When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. If you use it, be careful to select the correct Windows ISO for the OEM, x86 or 圆4 edition, Home/Pro/Ultimate, etc. The tool will download ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you do things which you do not know what they do and what will happen, you might eventually do things worse. Please, do not do things such as BIOS recovery (Win+B) or F8 (Safe Mode) - these are not related to your Windows issue. ![]() It's good you confirmed the start-up test passes - this is another confirmation that this is strictly Windows related problem. Let me know if you would like to try them However, there is no guarantee they will work. There are other options which are not official and I might be able to post some instructions. If you want to back up your files prior to the procedure, please let me know and I might be able to post instructions. You can use it to restore back your PC to factory default condition. This is the correct one for your PC model. Īnd purchase a recovery media (original HP Recovery kit). The official procedure > If the hardware diagnostics PASS without any errors, please visit this URL >. If the hardware tests pass, you cannot fix this without Windows discs or some sort of discs. If there are no system checks/no quick tests, perform both HDD (hard disk drive) and RAM check (memory check).Ĭould you confirm you use Windows 7 now ? This will check major hardware componets for issue (do it just in case). Follow the on-screen instructions to perform diagnostics. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)Ģ.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. Perform first some basic hardware checks to rule out a hardware problemġ.
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